Managing Your Boss

May 15, 2008 · Filed Under communication · 1 Comment 

” In seeking happiness for others,you find it for yourself”

                                                                           Anon

Anyone who has ever worked in any form of customer service relations understands the phrase, “the customer is always right”. 

Of course, it doesn’t really mean that they are always correct, but the idea is that you will do whatever is in your power to make your customer happy. The general idea is that they then keep coming back for more.

It has been proven through countless studies that keeping an existing customer is far easier and less expensive than attracting new customers.

Did you know your boss  (the big cheese head honcho etc etc or various other names! )is a lot like a customer, too? 

In other words, you can keep your boss happy by understanding what is important to him or her.

Does your boss want you to reach a certain sales target or market share. Are they more intersted in people development? Is one product more important than another. Do they want to rise up the organisation and take you with them?

Top tip.  Whatever it is that is important to your boss should also become important to you as a manager. 

As you set your daily to-do lists and plan your time, you’ll want to be sure to factor in tasks that bring you closer to completing the agenda that is most important to your boss.

Additionally, now being part of the management team means the work you do is meant to make the boss’s responsibilities a little easier to manage. 

Think about ways you can make your boss’s job a little easier whenever possible, as it shows you’ve taken the initiative and are dedicated to your position.  It also demonstrates  that you are willing to go above and beyond in order to get the job done.

Whenever you meet or exceed your boss’s expectations, they are going to see you in a positive light, of course.  Top tip!

It shows you are reliable and dependable, not to mention worthy of your management position.  Meeting the expectations of your boss shows you understand your work responsibilities and are capable of fulfilling them.

 

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